Chashaku Matcha Scoop

Processing Time

Orders ship within 24–48 hours on business days. Regular shipping fees for an average size parcel 10"x 10" x10" weighing 1.5 lb is outlined below.

In-Store Pick Up (Free)

227 East Georgia Street, Vancouver, B.C.  604.687.4181

Pick-ups are ready in 24 hours (except store-closed days). Please wait for the “Ready for Pick Up” email.

Canada Shipping - Via UPS or Purolator

Vancouver / BC: $10 orders less than $50;  $6 orders $50+

Rest of Canada: $15

Delivery: 2–7 business days

USA Shipping (DHL)

Mainland USA: $25 orders less than $350;  orders $350+ Free

Hawaii & Alaska: $45

Delivery: 4–9 business days

Note for U.S. Customers - recent tariffs have increased cross-border processing costs.
Our DHL rates will be adjusted once tariffs are lifted or alternative solutions become available.

United Kingdom

$50

Delivery: 4–9 business days

Other Countries

Please email consultant@treasuregreen.com for special shipping arrangements.

Duties & Taxes

Orders outside Canada may be subject to customs duties, taxes, or import fees. These charges are not included in our shipping rates and are the responsibility of the customer.

Treasure Green cannot refund or reimburse import fees.

Tracking & Delivery

• All orders include a tracking number, sent to you once shipped.
• Delivery times may be affected by weather, postal delays, customs backlogs, or peak seasons.

Incorrect Addresses / Returned Parcels

• Please ensure your address is correct at checkout.
• Parcels returned due to address errors may require additional shipping fees to resend.

Lost or Stolen Parcels

• Once a parcel is marked as Delivered by the carrier, Treasure Green is not responsible for lost or stolen packages.
• If you are unable to locate your parcel, please contact the shipping carrier directly or reach out to us for assistance.