United States Shipping – FAQ

United States Shipping – Frequently Asked Questions

How do you ship orders to the United States?

• We ship all U.S. orders via DHL Express, a reliable and trackable international courier.
• DHL allows us to provide faster delivery, professional customs clearance, and clear cost transparency at checkout.

How much does U.S. shipping cost?

• Flat-rate shipping: USD $25
• Complimentary shipping: On U.S. orders over USD $350

• Shipping costs are clearly shown at checkout before payment is completed.
  

Are duties, tariffs, and taxes included?

• Yes, duties, tariffs, and applicable taxes are calculated and prepaid at checkout whenever possible.
• This means:
• No surprise fees on delivery
• No payment requests from the courier
• A smoother and more predictable delivery experience

Will I need to deal with customs paperwork?

• No., all customs clearance is handled by DHL on your behalf.
• You do not need to submit any additional paperwork for standard personal orders.

How long does shipping to the U.S. take?

• Orders are typically dispatched within 24 hours, except:
• Tuesdays & Wednesdays (retail store closed)
• Weekends
• Statutory holidays
• Once shipped, most U.S. orders arrive within 3–7 business days, depending on destination.

Will my order be trackable?

• Yes, all U.S. shipments are fully trackable, and you will receive a tracking number by email as soon as your order ships.

Is tea subject to import restrictions or delays?

• Tea is generally considered a low-risk import for personal use.
• By shipping via DHL and prepaying duties and taxes at checkout, we significantly reduce the likelihood of delays or additional processing.

What if my order is a gift?

• U.S. orders may be sent as gifts.
• All pricing information is kept digital, and we are happy to include a complimentary note upon request.

Why don’t you offer free U.S. shipping on smaller orders?

• International shipping costs have increased significantly due to changes in tariffs and carrier requirements.
• Our shipping structure allows us to:
• Continue sourcing exceptional teas
• Ship reliably via DHL
• Offer complimentary shipping on larger, curated orders without compromising quality or service

Who should I contact if I have questions about U.S. shipping?

• If you have any questions before placing an order, we’re always happy to help.
  Please contact us at consultant@treasuregreen.com.